In order to be able to offer you uniform and consistent service worldwide, as well as fast response times, we have international service cooperation partners. All service deployments are coordinated centrally via Sonplas GmbH in Straubing.
- Short response times when you need service
- Contact person available locally, on-site
- Communication with the service partner in your national language
- Lower costs
After receiving a service enquiry, there is joint coordination and agreement between the customer, our service partner and us regarding potential causes of error and any support options via remote maintenance. In this way, we ensure the high level of quality of our service claim and help you in reducing your downtimes to a minimum. Our service partners have been trained in-house in our premises and are well-versed with our systems and machines.
- Czech Republic
- South Korea
It goes without saying that even after the expiry of the warranty period, we offer you our worldwide support.