Service request

The Sonplas service team is 24/7 available.
In order for us to process your service request quickly, please fill out our service form.

Our service team will contact you immediately.

Contact details

Subject*

Form of address

First name*

Last name*

Company*

Department*

Street*

House number*

Postcode*

Location*

Telephone*

E-Mail-Address*

Contact details of production manager

First name*

Last name*

Telephone*

E-Mail-Address*

Problem Description

Machine number (S/N)*

Machine location*

Station*

Test plan*

Error description*

Pictures (formats .png .jpg | max. 4 MB):

Is a Service-Intervention (Remote session) on the Weekend necessary?

NoYes

Please note, that this may result in additional costs!

Do you have a machine downtime (loss of production)?

NoYes

Do you have a service contingent?*

NoYes

Please enter ordernumber:

The decision on whether the claim is due to warranty / goodwill reasons, will be taken by Sonplas GmbH after a detailed evaluation of the situation. If the evaluation shows no warranty / goodwill claim, we must charge you for the costs incurred.

I confirm to accept eventually additional costs.

By ticking the hook, I agree that the data collected by me will be collected and stored electronically. I can revoke this consent at any time with a message to you. Further information can be found in the privacy policy.

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