The Sonplas service team is available 24/7.
In order for us to process your service request quickly, please fill out our service form.

Our service team will contact you immediately.

Download the workflow of remote connetcion here.

Contact details

Subject*

Form of address

First name*

Last name*

Company*

Department*

Street*

House number*

Postcode*

Location*

Telephone*

E-Mail-Address*

Contact details of production manager

First name*

Last name*

Telephone*

E-Mail-Address*

Problem Description

Machine number (S/N)*

Machine location*

Station*

Test plan*

Error description*

Pictures (formats .png .jpg | max. 4 MB):

Is a Service-Intervention (Remote session) on the Weekend necessary?

NoYes

Please note, that this may result in additional costs!

Do you have a machine downtime (loss of production)?

NoYes

Do you have a service contingent?*

NoYes

Please enter ordernumber:

The decision on whether the claim is due to warranty / goodwill reasons, will be taken by Sonplas GmbH after a detailed evaluation of the situation. If the evaluation shows no warranty / goodwill claim, we must charge you for the costs incurred.

I confirm to accept eventually additional costs.

By ticking the hook, I agree that the data collected by me will be collected and stored electronically. I can revoke this consent at any time with a message to you. Further information can be found in the privacy policy.

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